Manager of Guest & Event Services for Halter Shooting Sports Center
4.
1 Hillsdale, MI Hillsdale, MI Full-time Full-time Estimated:
$45.
3K - $57.
4K a year Estimated:
$45.
3K - $57.
4K a year 2 days ago 2 days ago 2 days ago Overview:
The Manager of Guest & Event Services is the first point of contact for guests and members of the John A.
Halter Shooting Sports Center of Hillsdale College.
This individual will be responsible for range scheduling, point-of-sale services, reservations and booking, and a variety of other office-related duties.
The schedule for this position will be Tuesday through Saturday, 8:
30 a.
m.
to 5:
00 p.
m.
More information about the Halter Shooting Sports Center can be found at the link below:
https:
//shootingsports.
hillsdale.
edu/
Responsibilities:
Act as the first point of contact for members and guests coming to or calling/emailing the range.
Provide information on the weekly shooting schedule, programs offered, range availability, facility history/information, etc.
Redirect inquiries to proper departments on campus as necessary.
Provide point-of-sale service for targets, ammunition, equipment rentals, memberships, apparel, facility, and meeting space rental, cottage room rentals, apparel, and miscellaneous items.
Inventory management for apparel and other consumables.
Keep a shared calendar updated for staff regarding public and college guest outings, miscellaneous one-off events, annual, monthly, and weekly events and leagues, member and public appointments, instruction, corporate outings, etc.
Coordinate the schedule of space rentals and manage simultaneous use of various event/guest areas for full range utilization, coordinating with all appropriate campus departments while advocating for various service department standard operating procedures and event planning requirements.
Reserve/book facility space and cottage reservations and necessary turn-around times.
Coordinate internal bookings of the same for large groups and events and oversee including and/or passing off requesting party to appropriate service department, AV, Hillsdale Dining Services, etc.
Build and/or edit information for products, classes, event registrations, memberships, etc.
Pull various reports as necessary, generate, and send customer emails.
Adjust room setup/floorplan per customer requests and/or catering banquet event orders, schedule catering on behalf of customers when needed or supply internal buffet and staffing on request, assist in coordinating AV requirements, coordinate outside vendors/rental equipment as needed, provide food for staff meals at times, purchasing and providing beverage breaks and snack items for various groups as requested, and other tasks as required to fulfill event related requirements.
Gather daily mail, submit check requisitions for payables due, reconcile credit card charges for two corporate cards, create pay later invoices and process payments when received, submit inter-departmental charges for internal programs and goods sold, purchase operational supplies as needed, and submit work orders and order inventory items via maintenance direct as required.
Submit month-end financial reports and cash out with the Business Office.
Monthly review of payables applied to Halter budget and submission of corrections for all items not applied properly.
Qualifications:
Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned competently.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience A high school diploma is required for this position with three years of prior experience in retail, customer service, and/or office management.
Knowledge of the firearms and shooting industries is preferred.
Other Skills Excellent interpersonal and customer service skills.
Excellent verbal and written communication skills Excellent organizational skills and meticulous attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Creative and effective problem-solving skills.
Ability to prioritize tasks.
Ability to respond to problems and to assist people with a calm, courteous, and helpful manner and attitude.
Ability to encapsulate big-picture needs and how to facilitate those needs.
Ability to forecast potential conflicts and proactively resolve issues that may arise.
Ability to work with a variety of people and departments.
Personal Characteristics The Manager of Guest & Event Services interacts with College staff and the entire Hillsdale audience.
This relationship needs to be pleasant, supportive, and professional, with the ability to talk with donors in a friendly, professional manner that engenders confidence and conveys a desire to be of service while maintaining confidentiality as needed.
Must maintain an acceptable attendance record, be punctual, and meet deadlines.
Code of Commitment Be a good representative of Hillsdale College to promote the liberal arts, the College's original Articles of Association, and operating principles stated in the Staff Code of Commitment.
The Mission Statement should be considered in all aspects of the position.
The teaching of Christian faith shall remain a conspicuous aim of the College.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Hillsdale, MI Hillsdale, MI Full-time Full-time Estimated:
$45.
3K - $57.
4K a year Estimated:
$45.
3K - $57.
4K a year 2 days ago 2 days ago 2 days ago Overview:
The Manager of Guest & Event Services is the first point of contact for guests and members of the John A.
Halter Shooting Sports Center of Hillsdale College.
This individual will be responsible for range scheduling, point-of-sale services, reservations and booking, and a variety of other office-related duties.
The schedule for this position will be Tuesday through Saturday, 8:
30 a.
m.
to 5:
00 p.
m.
More information about the Halter Shooting Sports Center can be found at the link below:
https:
//shootingsports.
hillsdale.
edu/
Responsibilities:
Act as the first point of contact for members and guests coming to or calling/emailing the range.
Provide information on the weekly shooting schedule, programs offered, range availability, facility history/information, etc.
Redirect inquiries to proper departments on campus as necessary.
Provide point-of-sale service for targets, ammunition, equipment rentals, memberships, apparel, facility, and meeting space rental, cottage room rentals, apparel, and miscellaneous items.
Inventory management for apparel and other consumables.
Keep a shared calendar updated for staff regarding public and college guest outings, miscellaneous one-off events, annual, monthly, and weekly events and leagues, member and public appointments, instruction, corporate outings, etc.
Coordinate the schedule of space rentals and manage simultaneous use of various event/guest areas for full range utilization, coordinating with all appropriate campus departments while advocating for various service department standard operating procedures and event planning requirements.
Reserve/book facility space and cottage reservations and necessary turn-around times.
Coordinate internal bookings of the same for large groups and events and oversee including and/or passing off requesting party to appropriate service department, AV, Hillsdale Dining Services, etc.
Build and/or edit information for products, classes, event registrations, memberships, etc.
Pull various reports as necessary, generate, and send customer emails.
Adjust room setup/floorplan per customer requests and/or catering banquet event orders, schedule catering on behalf of customers when needed or supply internal buffet and staffing on request, assist in coordinating AV requirements, coordinate outside vendors/rental equipment as needed, provide food for staff meals at times, purchasing and providing beverage breaks and snack items for various groups as requested, and other tasks as required to fulfill event related requirements.
Gather daily mail, submit check requisitions for payables due, reconcile credit card charges for two corporate cards, create pay later invoices and process payments when received, submit inter-departmental charges for internal programs and goods sold, purchase operational supplies as needed, and submit work orders and order inventory items via maintenance direct as required.
Submit month-end financial reports and cash out with the Business Office.
Monthly review of payables applied to Halter budget and submission of corrections for all items not applied properly.
Qualifications:
Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned competently.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience A high school diploma is required for this position with three years of prior experience in retail, customer service, and/or office management.
Knowledge of the firearms and shooting industries is preferred.
Other Skills Excellent interpersonal and customer service skills.
Excellent verbal and written communication skills Excellent organizational skills and meticulous attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Creative and effective problem-solving skills.
Ability to prioritize tasks.
Ability to respond to problems and to assist people with a calm, courteous, and helpful manner and attitude.
Ability to encapsulate big-picture needs and how to facilitate those needs.
Ability to forecast potential conflicts and proactively resolve issues that may arise.
Ability to work with a variety of people and departments.
Personal Characteristics The Manager of Guest & Event Services interacts with College staff and the entire Hillsdale audience.
This relationship needs to be pleasant, supportive, and professional, with the ability to talk with donors in a friendly, professional manner that engenders confidence and conveys a desire to be of service while maintaining confidentiality as needed.
Must maintain an acceptable attendance record, be punctual, and meet deadlines.
Code of Commitment Be a good representative of Hillsdale College to promote the liberal arts, the College's original Articles of Association, and operating principles stated in the Staff Code of Commitment.
The Mission Statement should be considered in all aspects of the position.
The teaching of Christian faith shall remain a conspicuous aim of the College.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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